KEMA T&D and EAM Offering July 17 2017

Public Channel / Capabiiities

KEMA and NCS comes together to provide our combined experience in deploying Enterprise Asset Management (EAM) solution for the Utility industry. EAM for Utilities supports work and asset management for transmission and distribution in water, gas and electric utilities.

Helps increase asset and resources effectiveness by providing a platform to support all types of asset classes and all types of work in water, gas and electric utilities.

Improve productivity with Compatible Unit Estimating (CUE) and a multilevel compatible unit library. Manage crew type and crew makeup with enhanced crew management while tracking labor skills and certifications. Support smart meter or revenue meter asset management lifecycle. Integrated with fixed-asset accounting, mobile workforce management and design tools based on SOA.
Include GIS to support map-based user interface built on the latest ESRI ArcGIS Server technology
Integrated work and asset management functionality on a modern, J2EE standards based platform including supply chain management, contact management, and SLA.

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20. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 20 Key elements of the Solution MXES + Syclo Mobile Work & Asset Management MXES + GIS Single Asset Repository Seamless Integration MXES GIS ERP Mobile ClickSoft Regulatory MXES + Insight + BI tools + EXOR (Oracle) Regulatory Requirements Consolidation & Simplification B A P C D W Q M B A D C MXES + Actuate Data Warehousing & BI Std Technology Stack (More Configuration & less Customization) Lower Cost of Ownership Support for Manual Process Business Continuity Plan

8. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 8 KEMA & NCS EAM Assets • KEMA & NCS, through the EAM Practice, continue investing in • Lessons Learnt • Workarounds • Critical Elements • Product Bugs / Fixes • Product Enhancement Opportunities • Reusable custom components • In depth product and technical knowledge • Multi product, multi project experience • Wide Domain and Industry expertise • Focus on speed and customer value • Collaborative & participative approach • Project Management • QA • Introduce Best Practices • Checklists • Te m p l a t e s • Start-up kits People Project Based KBs Products / Alliances Processes

26. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 26 Getting to desired state would involve: • MXES implementation (Configuration) • Data Migration from Maximo 6.01, Maintenance controller to MXES • Implement new interfaces • New infrastructure for MXES • Robust Roll out strategy across multiple stations working through – Station outages – Aligning with Oracle interface project • Business Transformation – Communication – Training – Change in process • Efficient Project Planning and Execution Production Env External Systems Maximo 4.0.1 Maximo 4.1.1 (Patch set 5) Maximo 5.2 Maximo 6.2 (Staging) MC Client migration scripts OEM tool OEM tool OEM tool Maximo 6.2 (Production) Custom Scripts Interfaces MXES Configuration Develop Interfaces

14. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 14 Generation and fuels Transmission Distribution Retail Customer Electrification Meter Energy eefficiency Distributed generation Flexibility Case Study 1: EAM Systems Consolidation

17. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 17 Business Process Re-engineering KEMA & NCS approach towards BPR is based on following key aspects: • Organizational Readiness Assessment • Stakeholder Management • Communications Management • Benefits Management • Competency Management • Implementation Management Training – Preparation & conduct Implementation & Benefits Support Initial Preliminary Surve y Program Kick-start Resourcing & Training Design Business Change Organization Readiness Initiation Planning Preparation Competency Development Plan Training Needs Analysis & Facilities Identification Strategy & Planning Roll-out Planning Mobilization Discovery 1 2 3 4 5 6 7 8 9 10 11 Deployment Training – Preparation & conduct Implementation & Benefits Support Initial Preliminary Surve y Program Kick-start Resourcing & Training Design Business Change Organization Readiness Initiation Planning Preparation Competency Development Plan Training Needs Analysis & Facilities Identification Strategy & Planning Roll-out Planning Mobilization Discovery 1 2 3 4 5 6 7 8 9 10 11 Deployment

22. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 22 Generation and fuels Transmission Distribution Retail Customer Electrification Meter Energy eefficiency Distributed generation Flexibility Case Study 2: Maximo Upgrade and BPR

10. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 10 KEMA & KEMA & NCS Product Implementation Methodology nMethod TM Product Implementation Activities Measure Value Select Product Define Objectives Define KPIs Functional requirements analysis, gap analysis, application tailoring, Data configuration and training Infrastructure setup, Tech. Architecture, data normalization, and systems integration. Business Case, Business practice changes (Policy, process, people, performance measures, ...) Planning process and user workflow definition Functional View Technical View Workflow Process Business View Project Management Quality Assurance Change Management Deliver Value Scope Management Adoption & Learning Identify Opportunities nMethod

28. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 28 Phased approach KEMA & NCS proposed 2 phase approach Phase 1 • Refine Solution • Validate Solution • Design solution Phase 2 • Build • Test and Test Support • Roll Out – Site 1 • Roll Out – Other sites • Post Go Live Support

11. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 11 KEMA & KEMA & NCS Maximo Strength Over 150+ person years of Maximo experience • Competency development – Large compilation of Maximo knowledge base – 100+ Maximo consultants, more than 80% are IBM/MRO certified consultants – Well conversant with the latest EAM philosophies & concepts • Methodology – KEMA & NCS Product Implementation methodology nMethod™ – Unique Maximo upgrade methodology • Asset development – Maximo Data Loader Tool – Actuate Libraries • Clients Maximo 4.x General Mills, USA JCI, USA WBPDCL, India HPCL, India Maximo 5.x Cummins, USA Pride International, USA Target Inc, USA JCI, China GE Oil and Gas, USA MWUL, India Maximo 6.x - 7.x Scottish and Southern Energy Scotia Gas Networks Plc. HCM, Canada HAM. America LifeScan, USA Target Inc, USA Motorola, USA

30. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 30 Phase 1 Governance – sign-off process Review and sign-off process Busin e ss L ead Busin e ss p r o c e ss ow n e rs KEMA & NCS t ea m 1.0 Prepare questionnaire (if applicable) 2.0 Circulate questionnaire (if applicable) 3.0 Arrange workshop/ meeting 4.0 Attend workshop 5.0 Prepare & Circulate design document 6.0 Review document 7.0 Incorporate review comment Verify and Sign-off D0 D2 D1 D4 D3 D6 D5 D6 TIMELINE

29. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 29 Phase 1 Governance – organization structure ) • Steering Committee – Executive – Decision making authority – Business Lead – Leads team of business owners – SSE PM – Manages the day-to-day activities of the project • Implementation Team consists of functional/technical consultants for product/integration/data migration – PM – Manages the day-to- day activities of the implementation team Team work, escalation channel, decision making authority, regular review – key to success

27. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 27 Roll out Strategy / Key Principles Site/Station Combination Adaptable Robust Interlinked • Minimise risk by following a site / station based roll out • More time for the process to stabilise and mature • Shutdown plan taken into account • Plan flexible to be tweaked in case of change to the shutdown plan • Roll out activities tested in production like environment • Considers external influences lik e Oracle Apps implementation Ensure   Business   Readiness • User training completed bef ore any site/station roll out

5. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 5 PARTNER Alliances Global Partner & Co-development, SPARCS Global Partner & Co-development Strategic partner for WFM Implementations Strategic partner for GIS / & Integration Implementations SOLUTION AREAS ADDRESSING EAM NEEDS IN NUMBER OF AREAS EAM Business Transformation Mobile Grid Management Geospatial Asset Management Asset & Grid ops Analytics Asset Management BPO GLOBAL EXPERIENCE Experience : Involved in over 10 large scale EAM programs with utilities such as National Grid, Northern Gas Networks, N V Energy , Contact Energy, FPL to name a few Services : Business Transformation , System In tegration , Road Map development , Application Consolidation , Solution implementation and enhancements, Support services Strategic partner for WFM Implementations Our Enterprise Asset Management (EAM) Credentials

21. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 21 Generation and fuels Transmission Distribution Retail Customer Electrification Meter Energy eefficiency Distributed generation Flexibility KEMA & NCS Achievements Customer Speaks "By reducing the number of applications and improvi ng integration between them, KEMA & NCS is not only helping us work more effectively, but also provid ing a flexible platform for future development." - Gerard Hynes, Programme Director, Scotia Gas Networks “KEMA & NCS offered a wealth of tec hnical experience at a price that other vendors just couldn't match." - Gerard Hynes, Programme Director, Scotia Gas Networks MAXIMO and Integration • Accommodating Linear and Non linear assets in a single asset hierarchy • Robust workforce optimization using external scheduling solution from Click Software • Mobile workforce Management by integrating Maximo with Syclo mobile system • Defining roles in the Organization (security setup) • Clustering of H/w and S/w environment to support uninterrupted and high perfo rmance availability of Maximo • Setting up new organization, building all the Front office applications for the new Organization Data Migration • KEMA & NCS Migration Code was around 25 times faster than the traditional MBO data load approach • Migration Cutover of 33 millions Assets and its associated details within a weekend • Robust Reconciliation & Error Handling mechanism to ensure there is no hidden failure point in the migration process • Data Audit, Data Quality Monitoring and Proactive Management of Data Cleansing to ensure Zero Migration Rejection During 'Go Live' • Zero Defect Delivery - No Post 'Go Live' Migration Defect Raised!

12. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 12 Differentiators / Value Proposition (Maximo) Proven Track Record Successful Collaboration Delivery Services Quality Training & Certification Solutions/ Capabilities Alliance KEMA & NCS has been involved in the implement ation of major EAM products, such as Maximo, Oracle EAM, SAP PM, Infor etc. Hence have very insight knowledge of the product. KEMA & NCS’ Engineering Services, EAM Pr actice and the KEMA & NCS Industrial Solution Units collaborate to bring in the best of their resources together to develop solutions for the customer Dedicated GDC and Investments made in development of tools, methodology and processes for EAM projects. KEMA & NCS’ delivery experience in over 8 countries KEMA & NCS conforms to ISO 9001:2000, C MMI Level 5, P-CMM Level 5, BS 7799- 2:2002, BS 15000-1:2002. Leverage Six Sigma & IT IL- certified service delivery processes Focus on Competency build through Training and Ce rtification. One of the largest pool of IBM certified and trained consultants on MAXIMO. End to End Solution and Service Capabilitie s & Depth in experience through current engagements. Innovation thru CoE to expand services capabilities Dedicated CoEs Dedicated Centers of Excellence (CoE) for EAM Products & industry domain specific units focus on continuously enhancing KEMA & NCS capabilities Project Management Strong Process driven effectiv e Project Management and ability to meet stringent project schedules & deliverables Well established relationship with EAM product vendors Cost of Service Leveraging a large compilation of knowledge Base, reusable libraries etc. ability to provide Lowest Cost of Services People People with domain experience in manufactu ring and process industries. Over 150 people dedicated for EAM projects Tools Advantage A dedicated tool centre for EAM products. Lar ge repository of tools for data loading, data cleansing, verification, migrati on and solution upgrade, and support

7. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 7 Generation and fuels Transmission Distribution Retail Customer Electrification Meter Energy eefficiency Distributed generation Flexibility Capability   Summary:   Integrated   Asset   Management Overview • Asset Management Strategy Consulting, Asset Planning Solutions, • Design & Implementation of • Long Term Asset Planning solutions (LTAP) • Single Asset Repository • Work management and scheduling solutions • Mobile solutions for work and inventory management • Inventory management and optimization solutions • Calibration manag ement solutions • FMEA framework and RCM solution • Safety and Work Permits solution • Analytics for Maintenance, Inventory and Procurement • Integration of Asset Management Application with • ERP for accounting and purchasing • Scheduling and GIS systems • Shop floor systems for CBM, RCM • 100+ man years of experience in prov iding asset management solutions across industry segments • Industry segments covering Automotive, Medical Devices, Pharma, Energy & Utilities, Metals, Mineral Processing, Cement • Development of Asset management software for a client in the energy- related/infrastructure sector • FOMSA: Maximo Asset & Work Management system for UK’s second largest gas distribution company. • Production Support in a leading global engineering, construction and services company. • AIMS: Asset Integrated Management System for a client engaged in refining and retailing of Petroleum products. • TPM: Total Productive Maintenance for one of the world’s largest acrylic fiber producers. • IMPM: Integrated MRO Procurement Management world's leading producer and manager of primary aluminum, fabricated aluminum and alumina facilities • Barcode-enabled Inventory Management System for one of the largest energy companies in the UK. • MGT: Global Template for Maintenance Management for a client engaged in Food processing Representative Projects

18. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 18 Reference Business Model Sales Asset Management Planning and Scheduling Asset Repository and Performance Management Maintenance Management Work Management Operations GIS Decision Support Supply Chain Accounts Payable Supporting Back Office HR Finance Field Force Management Route Optimisation Mobile Work Management Resource Management Connection Management Self-Administered HR Supply Chain Support Other Procurement Materials Management MRO Procurement Sourcing & Contract Mgt Customer Service Settlement & Billing Customer Care Engineering & Construction Investment Planning Projects (Planning & Execution) Meter & Device Management Sales Management Campaign Management Document Management Corporate Services Regulatory Compliance

9. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 9 • Process based approach to building solutions • Independent of project size and duration • Well defined Guidelines, Checklists, templates & Standards • Supports the onsite-offshore model • Flexibility to adapt with other methodologies • E-T-V-X criteria re-enforced • Best Practices Repository from multiple engagements KEMA   &   NCS   EAM   Implementation   Process   – Value   Proposition

1. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 1 Generation and fuels Transmission Distribution Retail Customer Electrification Meter Energy e efficiency Distributed generation Flexibility Utilities T&D Practice Enterprise Asset Management (EAM) Offering Helping   our   customers   to   build   Digital   Grid,   Today!!!

31. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 31 Generation and fuels Transmission Distribution Retail Customer Electrification Meter Energy e efficiency Distributed generation Flexibility Thank you. Visit us: www.nksoft.com www.kemaconsulting.net Helping   our   customers   to   build   Digital   Grid,   Today!!!

13. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 13 The   EAM   Lab   :   Solution   around   Products   (Maximo) Oil and Gas Utility Nuclear Power Life Science ITAM / ITSM Transportation Mobile Work Management Mobile Inventory Management Project Manager Field Control Field Control Calibration Calibration SLA Manager IBM Add-Ons IBM Industry Specific Flavours Reporting Tool Oracle Databas e MS SQL Server IBM DB2 5.2 6.2 7.1 Brio 4.1 Actuate 7.x Birt Application Database Tool Actuate 8.x BEA Weblogic IBM Webspher e Commercial Application Server Current Future In Progress Color Code IBM Base Product KEMA & NCS EAM Extensions (Solutioning) RCM Meridium Single Asset Repository Scheduling ClickSoft Analytics Oniqua

6. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 6 Enterprise Asset Management 1997 1999 2000 2001 2002 2003 2004 2005 First Project FACTORe Rollout Multi Country Projects in APAC Center of Excellence Maximo Implementation EAM Consulting Global Rollout EAM Application Integration projects EAM Global Support Center 2006 Oracle WAM 2004 EAM Product Management EAM Application Integration EAM Process Mapping EAM Feasibility Study Data Migration EAM Program Definition Project Management Multi Site Rollout Process Technology Domain Solutions KEMA   and   NKSoft   Consulting   Services   (KEMA   &   NCS)   Global   Presence 2007 Domain Solutions 2008 Integrated Asset Management 2017

23. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 23 MAXIMO upgrade and BPR – Another Case Study • The customer is in Generation business having 112 power stations spread across entire UK. – Thermal generation Units – Hydro generation units – Wind generation units • ~11GB production database size (Maximo) • Over 1200 staff spread across UK • Standardised consistent business processes – Out of box MXES • One system for all generation • Single common data repository • Procurement moved to Oracle Business Suite • Better and improved reporting/MIS • Disparate business processes – Barriers to resource and financial efficiencies • Disparate systems • Single view of business difficult • Systems on unsupported end of line products • Challenges in reporting from disparate systems Current State Desired State

25. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 25 Key considerations Maximo   4.x Maintenance   Controller As ‐ Is Interfaces 1. Roll-out in 112 stations 2. Oracle e-Business Suite project 3. 1 st roll out date – 30 th May’16 4. Station Outages (few weeks to few months) 5. New interfaces (eg. new compliancy system) 6. Open decision points (eg. scheduling tool) 7. Business transformation (training, infrastructure readiness etc.) MXES To ‐ Be Interfaces As ‐ Is   To ‐ Be  

19. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 19 KEMA & NCS Solution for Work and Asset Management Sales Asset Management Planning and Scheduling Asset Repository and Performance Management Maintenance Management Work Management Operations GIS Decision Support Supply Chain Accounts Payable Supporting Back Office HR Finance Field Force Management Route Optimisation Mobile Work Mgt Resource Management Connection Management Self-Administered HR Supply Chain Support Other Procurement Materials Management MRO Procurement Sourcing & Contract Mgt Customer Service Settlement & Billing Customer Care Engineering & Construction Investment Planning Projects (Planning & Execution) Meter & Device Management Sales Management Campaign Management Document Management Corporate Services Regulatory Compliance Oracle Insight   2.3/   THESIS Advantica DDS   Clone ESRI Clicksoft Syclo DST E&MW   DWH PSDB MS   Project Maximo   MXES

24. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 24 Document   Management MXES Work   Scheduling Other Solution and Scope •Work   Management •Asset   Management •Inventory   Management •Reports   (standard) •Procurement •Accounts   Payable •Warehousing   and   logistics •Accounts •Finance Long   term   project   planning •Meridio •Windpos •Drawing system ClickSoft   /   PowerMax New   Compliancy   System MS   Project Oracle   e  ‐ Business   Suite Finesse Compliancy

15. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 15 EAM Systems Consolidation – A Case Study A   large   Gas   Distribution   company   in   UK   recently   acquired   a   distribution   network,   under   Gas   Network   Privatization   in   UK.   Company   turnover   in   excess   of   7   billion.   KEMA   &   NCS   developed   a   completely   new   Front   Office   Management   Solution. Key Business Challenges • Regulatory compliance – ensure that systems support the operational management of the networks in line with regulatory requirements • Support the migration from the parent company processes to client’s own operational processes • Introduce the potential for future merger of the gas distribution business with client’s existing electricity business to leverage the company’s economies of scale • Provide a replicable footprint that would enable them to seamlessly support new business initiatives like new connections business • Project Completion within 18 months

16. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 16 Network   Analysis   and   Planning   Tools Noticing BI   Tools Validation   systems Asset   Repository As Is System Mapping Used   by   Fulcrum Health   Safety   &   Environment Scheduling   and   Dispatch   Field Engineering   Tool   Box Intermediate   Pressure   NW   Modelling NW   Modeling Geo   Spatial Desktop   Maps High   Pressure   NW   Modelling OLS Pipevision SNAP SSM PMAC Demand   Derivation Diversity   Calculator COMPASS Unit   Converter Site   Calc Service   Calculator Off   Peak   Demand SNAP Lost   gas   Calculator GCAS PRISM HTREC SSM CADD Non   Maintained   Assets   (linear) Quotations Estimator RAF GALS Document   Management Specialist   Engineering   Applications NW   Capability   Evl. Aerial   Survey Fault   Database Post   Evaluation   Svc NW   Modelling Press.   System   DB RCM Cathotic   Protection Safety   Regulation Maintained   assets   (Point   Assets) Work   Management Repair   Management Maintained   Assets   WM Maintained   Assets work   and   Asset   Management   Invoicing Datalogging Decision   Support   Risk   Prioritization Projects    Quotation Estimation Non   Maintained   Assets Special   field   application   Gas   Parameters Addresses Emergency    &   Meter   Works Emergency   &   Metering Metering   WM Emergency   WM Job   Issue   &   Dispatch Maintained   Assets Highway   Authority   Notifications Repairs

2. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 2 About KEMA and NKSoft Consulting Services KEMA   was   established   in   1927.   After   KEMA   was   sold   to   DNV   GL   in   2012,   old   KEMA   Power   Consulting   group   was   disbanded   by   DNV   to   focus   on   its   other   core   business.   In   2017,   NKSoft   Consulting   Services   (NCS)   brought   back   the   KEMA   Consulting   in   Americas   (including   Latin   America   and   Brazil)   to   provide   high ‐ quality   digital   grid   power   consulting,   business   and   OT/IT   consulting   services   to   the   utility   industry. Ours   is   a   streamlined,   global   organization,   able   to   deploy   high ‐ performance   teams.   We   generate   fresh   ideas;   invest   in   experienced   talent   with   deep   industry   knowledge;   and   focus   on   client   results   and   client   service.   Whether   you   need   to   protect   your   utilities   business   from   today’s   major   risks,   or   want   to   improve   performance   and   achieve   operational   excellence,   we   can   help. KEMA   Consulting   refers   to   one   or   more   of   KEMA   Global   Corporation,   a   USA   based   private   company   (“KEMAGlobal”),   its   network   of   member   firms,   and   their   related   entities. KEMAGlobal   and   each   of   its   member   firms   are   legally   separate   and   independent   entities. KEMAGlobal   does   not   provide   services   to   clients. Please   see www.kemaglobal.com/about to   learn   more   about   our   global   network   of   member   firms.

4. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 4 Samples of Key tangible benefits delivered  5%   Improvement   on   cost    12.5%   improvement   on productivity Capital   Program  7.5%   improvement   on   productivity  12.5%   improvement   on   estimation   accuracy Work   Management  15%   improvement   on   crew   efficiency  30%   improvement   on   scheduling   efficiency Field   Force   Automation  5%   improvement   on   asset   productivity Operation   &   Maintenance  Over   47,000   total   people   hours   saved   annually  Over   9,600   people   hour   saved   due   to   reduction   in   error   rate   in   the   field   job  Over   16,000   people   hour   saved   in   customer   contact   center  Reduction   of   average   3   minutes   in   handling   time   for   pending   processes  5764   person   hours   reduced   in   call   handling   time   in   payment   plan  Saving   of   4800   person   hours   through   automated   reporting   and   automated   promotion   to   suitable   customers Customer   Service  Accuracy   of   meter   reads   improved   to   87%    91%   coverage   of   reads Metering  90%   accuracy   of   billing  Billing   exceptions   reduced   to   15   %  98%   Change   of   Supplier   requests   confirmed   &   completed   as   per   Standards  95%   Accuracy   in   Settlements Customer   Care   &   Billing  96%   Appointment   Booking   as   per   NI   standards  Scheduler   Efficiency   improvement   by   70%  80%   Accuracy   within   Completion   of   Fieldwork Workforce   Management  93%   Accuracy   of   Invoices   &   Settlements  Complaints   Advice   Notes   against   settlements   dropped   to   2% Finance

3. © 2013-2017 KEMA and NKSoft Consulting| www.nksoft.com www.ke maconsulting.net 3 Transmission and Distribution (T&D) Lean   Consulting • Applying   Lean   Six   Sigma   to   drive   efficiencies   in   Operations • Enabling   better   productivity   &   customer   satisfaction Enterprise   Asset   Management • Asset   Digitization • Asset   Data   Maintenance   – Work   Order   Posting,   Job   Posting • Asset   Data   Validation • Data   Governance   and   quality   improvement Asset   Data   Services • SCADA   and   Business   applications   implementation • Systems   Integration • DMS,   EMS   solutions • Outage   management   solutions SCADA   &   Grid   operations Services Business   Intelligence   in   Enterprise   Asset   Management   (BEAM) Solution   Accelerators SAP    Distribution   Te m p l a te   enabled   by   Distribution   Process   model   Sample   Customer   Solutions Work   &   Asset   Management   Transformation   for   a   Gas   &   electric   Utility   in   UK   &   US Our   client   wanted   to   derive   efficiencies   from   a   common   operating   model   in   US   &   UK   and   achieve   a   step   change   in   efficiencies   &   customer   satisfaction.   We   helped   transform   the   business   by   redesigning   business   processes   and   leveraging   SAP   ECC,   CRM,   Click   ,   Syclo   and   ESRI. Applying   Lean   principles   to   improve   efficiency   in   Leak   Management Our   client   felt   the   spend   on   Gas   Leak   management   was   too   much.   We   analyzed   the   process   using   our   T&D   best   practice   process   model   and   applied   Lean   Six   Sigma   techniques   to   derive   efficiencies   in   Lean   Management Industry   standard   solution   for   Enterprise   Asset   Management   reporting.    Comes   with   pre ‐ built   KPI   Library   and   star   schema   based   data   model   with   conformed   facts   and   dimensions SAP   template   for   distribution   (Back   office,   and   EAM   processes)   enabled   by   a   Transmission   and   Distribution   process   model   which   includes   Lean   view   and   best   practices   Reliability   and   co ‐ generation   through   Smart   Grid   technologies Our   client   wanted   to   adopt   smart   grid   technologies   in   order   to   meet   regulatory   targets   on   distributed   generation,   demand   response   and   reliability   improvement.   We   helped   by   implementing   a   smart   metering   and   outage   management   solution   and   integrating   the   two. • Business   Transformation • SAP,   Maximo,   Oracle   implementations   and   systems   integration • Mobile   workforce   management   solutions • GIS   Implementation Asset   Data   Quality   Library A   library   of   rules   to   help   discover,   cleanse   and   maintain   asset   data   quality.   

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