This is an automated customer service and information system. It is designed to handle the most common day-to-day telephone calls from customers 24 hours a day. Customers can listen to their account balances, due date, past due amount, cut off dates, date of previous payments and/or any other information contained in the consumer’s billing record.

The system allows customers to transact business such as payment extensions and credit card payments. The system also includes the following capabilities; Delinquent account notification, advance notice for planned service interruptions, and is also a public information system which provides information on office hours, locations, and energy audits.

A pre-addressed envelope is enclosed with each monthly statement for your convenience. A portion of the bill should be included with our payment to ensure proper credit to your account. Payment sent through the mail should be made with a check or money order.

DO NOT send cash in the mail. No post-dated checks will be accepted. In Person You may bring your payment to the Cooperative office located on 118 Cruz Alta Road Taos. The office is opened from 8:00 a.m. to 4:30 p.m., Monday through Friday. We also have a night deposit box, located at the front entrance which can be used anytime.

Any one of the following banks will accept payment of your bill. Payment must be accompanied by your bill.

• Centinel Bank – Taos
• U.S. Bank – Taos
• International Bank – Angel Fire
• Bank of America- Angel Fire
• People’s Bank – Taos, Questa & Red River
• First Nat’l Bank of New Mexico – Angel Fire

Using Electronic Transfer or Draft If your bank is a member of the Automatic Clearing House (ACH) you can have your electric bill automatically deducted from your checking account. An electronic transfer will allow you the freedom and convenience of not having to mail in a check each month. You may sign up at the Cooperative office for this service.