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Turn Your Service On and Off

Moving to a new home? You’re in the right place if you want to easily turn your electricity on, off, or transfer your service account to a new address.

What You'll Need to get started

 Social Security Number

 Driver's Licence / ID

Schedule a Request

Ready to begin service at a new address?

Turn On Service >

Disconnecting service at an address?

Turn Off Service >

Moving from one address to another?

Transfer Service >

Check on a Request

To get a status update, please have your confirmation number handy

Got Questions?

Check out our FAQ for Moving and Turning Service On/Off.

Not sure if you’re in our service area?  View Our Service Area Map >


Are you a business customer?

If you need to turn service on or off at a business, please give us a call at  (214) 389-3200  and a representative will assist you. Please have your Driver’s License/ID, Social Security Number, and Tax ID ready.

Service Guarantee Program

Different people have different needs. That’s why we are as committed to providing exceptional service as we are to providing power.  Our Service Guarantee Program  page provides a list of service guarantees we have implemented that demonstrate our commitment to our customers.

Learn More