Schedule a Request
Ready to begin service at a new address?
Turn On Service >
Disconnecting service at an address?
Turn Off Service >
Moving from one address to another?
Transfer Service >
Check on a Request
To get a status update, please have your confirmation number handy
Got Questions?
Check out our FAQ for Moving and Turning Service On/Off.
Not sure if you’re in our service area? View Our Service Area Map >
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Are you a business customer?
If you need to turn service on or off at a business, please give us a call at (214) 389-3200 and a representative will assist you. Please have your Driver’s License/ID, Social Security Number, and Tax ID ready.
Service Guarantee Program
Different people have different needs. That’s why we are as committed to providing exceptional service as we are to providing power. Our Service Guarantee Program page provides a list of service guarantees we have implemented that demonstrate our commitment to our customers.